Returns & Shipping

These dates are based on timescales given to us by Royal Mail: 

UK - T48 (tracked 48) delivery within 48 hours - *please note: all personalised products are made to order and can take up to 7 working days to process

International Tracked (EU) – 3 – 5 working days

International Tracked (ROW) – 5 – 7 working days

We cannot guarantee delivery within these timescales and cannot be held accountable for parcels that do not arrive within the timescales. 

You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed, or we are unable to obtain a signature. 

As every product is personalised, returns will not be accepted unless the fault is ours.

Thank you.