Returns & Shipping

All orders placed before the 18th December 2020 (midnight) will be manufactured and dispatched within the timescale given by Royal Mail to arrive in time for Christmas.

Unfortunately, Royal Mail are experiencing delays, due to the current surge in online orders combined with the pandemic - as documented in the news.

Whilst it is highly likely that your orders will arrive, it is at your own risk that orders placed in the run up to Christmas may not arrive in time and we will not be held accountable.

For Christmas delivery, please order before the following dates:

All Fleece Blankets and Hooded Blankets – PREORDER FOR JANUARY ONLY.

UK – Friday 18th December (Midnight)

EU – Friday 11th December (Midnight)

Rest Of World – Monday 7th December (Midnight)

These dates are based on timescales given to us by Royal Mail: 

UK - T48 (tracked 48) delivery within 48 hours

International Tracked (EU) – 3 – 5 working days

International Tracked (ROW) – 5 – 7 working days

We cannot guarantee delivery within these timescales and cannot be held accountable for parcels that do not arrive within the timescales. 

You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed, or we are unable to obtain a signature. 

As every product is personalised, returns will not be accepted unless the fault is ours.

Thank you.