Returns & Shipping

These dates are based on timescales given to us by Royal Mail: 

UK - T48 (tracked 48) delivery within 48 hours - all personalised products are made to order and can take up to 7 working days to process

International Tracked (EU) – 3 – 5 working days*

International Tracked (ROW) – 5 – 7 working days

*some overseas orders may incur additional charges due to recent changes within the EU, unfortunately this is out of our control. 

We are experiencing high volumes of hold ups and delays at customs for international orders, whilst we apologise for any inconvenience, this is out of our control and we cannot intervene. 

We cannot guarantee delivery within these timescales and cannot be held accountable for parcels that do not arrive within the timescales. 

You will be liable for any additional charges arising from attempted deliveries during the normal working day if wrong delivery details are given, the postcode is incorrect, works are closed, or we are unable to obtain a signature. 

As every product is personalised, returns will not be accepted unless the fault is ours.

If an order is returned due to unsuccessful delivery, it will only be kept for 60 days from date of return. You must contact us within this time for your parcel to be resent.

Thank you.